Firelands Computer Services Blog

What if I told you that most of the cyberattacks happening right now aren’t being run by people at all, but by artificial intelligence?

That’s the reality of where we are today.

According to new research, 80% of ransomware attacks are now powered by AI. That’s four out of every five.

And it’s not just ransomware. AI is increasingly being used to:

• Create more convincing phishing emails (messages designed to trick you into clicking a link or handing over sensitive details)
• Crack passwords at lightning speed
• Bypass CAPTCHAs (those little puzzles you solve online to prove you’re human)
• Generate fake customer service calls using deepfakes (AI-generated audio or video that mimics a real person’s voice or face)

So why does this matter for SMBs?

The problem is speed and scale. Attackers using AI can try thousands of ways to break into a system in the time it would take a human to attempt just one.

And while a business needs to defend every possible entry point, an attacker only needs to succeed once.

That imbalance is what makes this such a big threat.

Traditional approaches to stopping malware, spotting it, removing it, and patching systems, are struggling to keep up. AI-driven attacks evolve faster than human teams can respond. That means businesses need to think differently about their defenses. It’s no longer enough to rely only on antivirus software or occasional updates.

The good news is that AI is also being used on the defensive side.

Security systems that monitor for suspicious behavior, predict likely attacks, and even set up traps for hackers are becoming more common.

But the real key is a layered approach. Strong security basics like patching and updates, combined with AI-powered defenses, human oversight, and clear governance.

The reality is that AI-powered cybercrime isn’t going away. In fact, it’s only expected to grow. But with the right mindset and proactive defenses, businesses don’t have to be easy targets. Acting now gives you the best chance of staying one step ahead of attackers who are relying on AI to do their dirty work.

If you need help checking your business is secure, get in touch.

Smoother, smarter dictation in Windows 11

When was the last time you found yourself typing something and thought, “There must be an easier way to do this”?

If you or your team ever use voice dictation to capture notes, write emails, or even draft reports, Windows 11 has some good news.

A new feature called Fluid Dictation is rolling out. It promises to make the whole process smoother, smarter, and importantly, less frustrating.

So what is Fluid Dictation?

At its core, it’s an upgrade to the existing voice dictation tool in Windows 11, powered by artificial intelligence (AI).

The big improvements are that it can now tidy up your words automatically. Think fewer “ums” and “likes” sneaking into the text. And fewer missing commas or awkward full stops.

The system will even polish up your grammar as you go, giving you a finished draft that looks a lot more professional right out of the gate.

And while it’s a nice convenience, it could have real benefits for businesses like yours.

Imagine staff being able to dictate meeting notes without spending ages editing them afterwards. Or field workers capturing job details on the go, hands-free, with the text coming out clean enough to send directly to a client.

Less manual fixing means more time saved. And that’s valuable for every business.

If you’re wondering about privacy, Microsoft has been clear. All of this happens on your device. Nothing is sent to the cloud, so your dictated content stays private. Plus, sensitive fields like password boxes have dictation turned off by default, which is reassuring.

There’s one important detail though. Fluid Dictation is only available on the latest Copilot+ PCs. These are Windows 11 machines designed to handle AI-powered features right on the device. So if you’re running a standard Windows 11 computer today, you won’t see it just yet.

Still, it’s a sign of what’s coming. Voice dictation that feels more natural, requires less clean-up, and helps people work faster is only going to become more common. And for SMBs, it could be another one of those quiet upgrades that makes everyday tasks just a little easier.

Are you curious to find out how Copilot+ PCs, or other AI tools could work for your business? My team and I would be happy to have a chat. Get in touch.

Do you dream of never having to remember another password ever again?

That’s what Windows Hello, Microsoft’s biometric sign-in tool is all about. It helps you log in to your Windows 11 devices quickly and securely – with just a glance or a touch.

Now, Windows Hello is getting a makeover, bringing not only a new look but also enhanced security features that are perfect for busy business owners.

If you’re not familiar with Windows Hello, it lets you skip traditional passwords and sign in using:

• Facial recognition
• Your fingerprint
• Or a simple PIN

This means faster access, better security, and a lot less frustration.

Windows Hello is invaluable for businesses, allowing employees to securely access their apps and devices without the risks associated with weak or reused passwords.

The refresh will improve the design of Windows Hello, so it fits right in with the sleek, modern look of Windows 11. The whole experience will feel smoother and easier, whether you’re logging in to your computer or accessing the Microsoft Store.

Microsoft have also made it easier to use passkeys – another secure, password-free login method. With Windows Hello’s new passkey experience, you can choose your preferred sign-in method and switch effortlessly between devices.

These updates are currently in testing, but we should see a rollout soon.

Want to give Windows Hello a go? We can help, get in touch.

If you’ve installed version 24H2 of Windows 11 for your business, you might have noticed an annoying glitch in File Explorer.

File Explorer is that familiar window you use to browse your files and folders. Normally, it’s straightforward – but some people are running into issues with the “See more” menu after downloading this update.

The menu, which is marked by three little dots, usually pops up below your mouse cursor, giving you options like “Select All” or “View Properties”.

But thanks to a recent bug, the “See more” menu is flying up to the top of the screen, often disappearing out of sight. And if you’re using File Explorer in full-screen mode, some menu options might not even be visible.

Frustrating, to say the least.

Luckily, there’s a simple workaround: Just make sure you’re running File Explorer in windowed mode where it shares the screen with other applications. To do this, click the square icon in the top-right corner (next to the “X” you’d click to close it).

You can then resize the File Explorer window, allowing you to use the “See more” menu, even if it’s still misbehaving.

The good news is that Microsoft are aware of the problem. They’re working on a fix.

Little glitches like this can be a nuisance when you and your team are trying to get things done.

Can we help you squeeze more productivity out of your applications? Get in touch.

Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

With cyber criminals constantly targeting businesses using automated tools, it's important to stay one step ahead with your online security.

That's why we're excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

It’s adding new security features and beefing up existing ones.

Maybe you’ve already seen features such as Password Monitor. This alerts you if any of your saved passwords have been compromised in a data breach, prompting you to change them immediately.

There’s also SmartScreen technology, which will help safeguard you from phishing scams and malware.

This checks websites against a list of known malicious sites, as well as analyzing URLs for any suspicious patterns or characteristics. If it detects something that’s not right, you'll be warned before you proceed to the site.

Why should you care about all these security updates?

It comes down to this: Using a less secure browser could leave you vulnerable to all sorts of online threats. Cyber criminals are constantly coming up with new ways to exploit weaknesses in software, so it's important to stay up-to-date with the latest security measures.

Plus, let's face it – no one wants to deal with the aftermath of a cyber attack. Whether it's dealing with financial losses, identity theft, or just the hassle of cleaning up the mess, the consequences of a breach can be far-reaching.

By using a secure browser like Edge, you can reduce your risk of falling victim to such attacks.

Of course, we know that not everyone is an expert on cyber security. That's why Microsoft is making it easy to stay safe without needing a degree in computer science.

The new security features are built-in and easy to use so you don't have to worry about configuring anything yourself. You can browse the web with peace of mind.

If you’re not already using Edge, give it a go. And if you need help getting your 365 suite optimized for your business, get in touch.