Firelands Computer Services Blog

If there’s one thing guaranteed to test your patience during a busy workday, it’s a messaging app that doesn’t behave the way you expect it to.

For a tool that millions of us rely on every day, Microsoft Teams does an impressive job of keeping businesses connected and conversations flowing.

But for many fans, a couple of small-but-maddening quirks have been causing frustration for a little too long.

Microsoft has finally heard our cries of despair.

It’s continuing to refine and improve Teams based on real user feedback, and some long-awaited fixes are finally on the way.

One of the biggest updates is a simple but powerful change. You’ll soon be able to choose what the Enter key does.

We’ve all sent a half-formed message by hitting Enter to start a new paragraph. It’s a reflex.

But now instead of automatically sending your message, you’ll have the option to use Enter for a new line.

Another welcome improvement is arriving too. Forwarding multiple messages at once.

Teams traditionally only lets you forward one message at a time, which makes sharing context clunky and time-consuming.

But now you’ll be able to select up to five messages from a chat or channel and forward them together in one go.

Both features are rolling out now.

For businesses that rely on Teams every day, these may sound like small fixes, but they remove friction from hundreds of tiny moments.

And when messaging is a core part of how your team communicates, those small moments matter.

If you want help getting more from Teams, or making sure your Microsoft 365 setup works the way you want it to, we can help. Get in touch.

You know that feeling when everything should be running smoothly… but something in your IT just keeps getting in the way?

Not a big dramatic failure.

Just a constant sense that your systems are slower, fussier, or more fragile than they used to be.

That’s usually a sign of technical debt.

And now that Windows 10 has officially reached end of life, many businesses are discovering just how much of this hidden debt they’ve built up without realizing it.

Technical debt is simply what happens when businesses delay upgrades or stick with outdated systems for “just a bit longer”.

The problem is, the longer you leave it, the more it piles up.

Eventually it starts to limit productivity, increase downtime, and open the door to security risks.

A recent survey found that nine in ten businesses are dealing with Windows-related technical debt, and half have already experienced downtime because of it.

Yet only 14% are planning to fix it soon.

Why the hesitation?

For many, upgrading feels daunting. It takes time. It costs money. And there’s a fear of breaking something that still sort of works.

Others worry about the disruption caused by moving older, bespoke applications to modern systems.

Ironically, though, leaving everything as it is can be just as disruptive. Unsupported systems are more likely to fail, more vulnerable to attacks, and far harder to maintain.

The good news is that you don’t need to clear all your technical debt at once.

The smart approach is to chip away at it gradually.

Upgrade devices in phases, use specialist tools that move older apps safely to newer environments, and keep an eye on risks using automation.

This spreads out the cost, reduces disruption, and builds a culture of continuous improvement.

By tackling technical debt bit by bit, you create a stronger, safer IT foundation. One that supports growth rather than getting in the way of it.

And once that foundation is in place, your business is far better prepared to adopt new technologies, including AI, without tripping over outdated systems.

If your IT feels sluggish, unreliable, or harder to manage than it should, it might not be “just how things are”. It could be technical debt.

We can help you unlock smoother operations and faster growth. Get in touch.

Have you ever wondered what your browser is doing in the background while you work?

Most people think of a browser as a simple window to the internet. But a new wave of AI browsers is changing that idea completely.

These tools are clever, fast, and can automate tasks that used to take minutes, or even hours.

And that sounds great… until you realize they might also be quietly collecting or sending data you’d never normally share.

New technology is wonderful. But we know how quickly something helpful can become something risky when it’s used in the wrong way. Or without the right safeguards.

AI browsers are a perfect example of that.

AI browsers (such as Microsoft Edge with Copilot, OpenAI’s ChatGPT Atlas and others) are designed to boost productivity by doing more than displaying websites. They can read what’s on the page, summarize it for you, translate it, gather data, and even take actions automatically.

But here’s the problem: They can also be tricked.

Researchers found that the default settings in many AI browsers prioritize a smooth user experience over strong security. In other words, the browser is designed to be helpful first and safe second.

And that’s where things get messy for businesses.

Because these browsers don’t just display your data. They often send what’s on your screen to a cloud-based AI system so it can understand, summarize, or interact with it. That might include sensitive emails, financial information, client details, internal documents, or anything else an employee happens to have open at the time.

If the AI assistant sees it, there’s a chance that data has already left your computer and been processed elsewhere.

This becomes even more concerning when you realize that some of these browsers can perform actions on their own. They can navigate websites during logged-in sessions, interact with content, and complete routine tasks.

That’s brilliant for efficiency, but it also means they could be tricked by a malicious webpage and convinced to hand over information without the user even noticing.

The warning is clear: AI browsers can expose businesses to unnecessary risk if they’re not configured and used correctly.

So, what do you need to think about before rolling them out?

Start with the basics: Understand where the data goes.

Many AI browsers don’t allow you to keep the AI processing local on the device. Instead, everything is sent to the provider’s cloud service.

That means your cybersecurity and data protection policies need to cover this. Especially if you work with sensitive information, regulated data, or anything involving clients.

It’s also important to think about how staff will use these browsers day-to-day.

Even if the browser itself meets your security standards, an employee could easily introduce new risks by doing something as simple as opening an AI sidebar while sensitive information is visible on another tab.

The AI doesn’t know what’s private, it processes what it can see.

And then there’s the temptation issue.

Because these tools can automate boring tasks, some employees might try to use them to get through mandatory training or compliance activities. It’s easy to forget that an automated click-through isn’t the same as a trained, security-aware human.

None of this means AI browsers are bad. Far from it.

They’re powerful, exciting tools with real business benefits. But like any emerging technology, they need guardrails.

If you decide to allow AI browsers in your business, make sure your staff understand how they work. Help them see that anything open in their browser could potentially be sent to the AI service.

Encourage them to avoid using AI functions while viewing highly sensitive data. And make sure your IT team can centrally manage security settings so that convenience never comes at the expense of safety.

We’re still in the early days of AI browsers. Their risks aren’t fully understood yet, and the default settings often favor convenience over protection. Use them responsibly, after proper risk assessments and training.

Before you adopt an AI browser across your business, take the time to make sure you’re doing it securely. If you need help with that, get in touch.

Scams aren’t what they used to be.

They’re not always obvious, they’re not always clumsy, and they don’t always come with spelling mistakes or odd graphics.

Today’s digital fraud is faster, smarter, and often created with the help of AI. Which means it’s becoming harder for even the most careful people to spot.

And it doesn’t matter whether it’s Christmas, summer, or an ordinary Tuesday. Scammers don’t take days off.

That’s why it’s so important for every business, no matter the size, to understand the basics of staying safe online.

The first thing scammers try to do is rush you.

They love creating pressure. Countdown timers, “urgent” warnings, messages that say your account will close in minutes, or delivery alerts claiming you must act right now.

The moment they make you panic, your guard drops. That’s why one of the most powerful habits you can build is: Stop. Think. Verify.

If anything makes you feel rushed or stressed, pause immediately. Then check what’s going on using a trusted source.

Don’t click the link inside a suspicious email or text. Instead, visit the company’s official website or call their real phone number.

Scammers often use tiny tricks, like slightly misspelled website addresses, to fool you into thinking they’re legitimate.

It also helps to know what scammers are usually after. Most of the time, they want your money or your data. That’s why so many fake messages claim there’s a problem with your bank, a missed delivery, a locked account, or a prize waiting for you.

Real companies won’t ask for your full bank details, passwords, or remote access over email, text, or unexpected phone calls. If someone does, it’s a scam.

But awareness isn’t enough on its own. You also need good defenses in place.

Thankfully, modern tools make this much easier.

Using an authenticator app (for multi-factor authentication) adds an extra lock to your accounts, even if someone steals your password.

A password manager can generate strong passwords for you and remember them safely, so you don’t have to reuse simple ones.

And keeping your software updated means you’re closing known weaknesses that scammers love to exploit.

Another smart habit is regularly checking which apps and devices have access to your accounts. Especially if you use Google or Facebook to sign in to other services. Sometimes old devices or unused apps stay connected without you realizing, and that’s a risk worth clearing up.

There’s one final step many people forget: Reporting scams.

It’s not just for your benefit. It helps protect everyone else too. Every report helps experts take down dangerous websites and warn others.

Digital fraud is getting more advanced, but the good news is that simple, consistent habits can keep you and your business safe. Stay calm, stay cautious, and stay informed.

And if you’d like help putting the right protections in place for your team, get in touch.

Have you noticed that some changes don’t feel like improvements?

Microsoft has announced that it’s retiring PowerPoint’s much loved Reuse Slides feature.

For anyone who builds presentations regularly, that’s a real blow.

If you’ve never used it, Reuse Slides was one of those quiet, behind-the-scenes features that made life a lot easier.

It let you open a small panel within PowerPoint, browse through another presentation, and pick out the exact slides you wanted to reuse. You could even choose whether to keep the original formatting.

It was perfect for keeping your company’s logo, colors, and layout looking consistent. And it was a huge time saver.

Instead of rebuilding every deck from scratch, teams could pull in existing slides from previous proposals, reports, or training materials. It kept things looking professional and saved hours of fiddling with design templates.

But earlier this year, that convenience disappeared.

Microsoft says it removed Reuse Slides because there are duplicate ways to do the same thing. It no longer makes sense to maintain overlapping features.

While that might be technically true, it’s not much comfort for people who liked the simplicity of clicking one button and getting straight to work.

You can still reuse slides. It just takes an extra step or two.

One simple method is to open both PowerPoint files at once and drag and drop slides between them. This usually keeps most of your formatting, animations, and media in place.

Another option is to go to View > New Window, which opens a duplicate of your current deck. That’s helpful if you want to work on a new version while keeping the original untouched.

These alternatives do the job, but they don’t feel quite as seamless.

Reuse Slides gave you more control, especially when you only needed a few slides from a larger deck.

The drag and drop method can work, but it’s less precise and can sometimes cause small formatting quirks that need tidying up afterwards.

Still, change is inevitable. Microsoft wants fewer overlapping features and a more streamlined experience, even if that means saying goodbye to a few long-standing favorites.

If your business relies on PowerPoint for client presentations, sales decks, or internal training, make sure your team knows about this change. Get them comfortable with the drag and drop method or the “New Window” trick to save time and confusion later.

And if you need help getting to grips with this, or any other change in Microsoft, get in touch.